Customer Service agent



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Branch Information

Monteregie, QC - (CAN) 9140 Boulevard Leduc Suite 210 QC Brossard , QC - J4Y 0L2 Phone : 450-651-0980



Job Description

Representative, Customer Service/Administration

Salary : 22$/h à 25$/h

Our client, a big enterprise in Longueuil is looking for a bilingual customer service agent with experience.

Tasks :

Provides pre-receipt, pre-delivery as well as after-sale support to internationals customers

Provides support to the business as well as the team through various administrative tasks.

* Customer Service

* Sales Support

* Administration

Specific Responsibilities of Position:

* Front line Customer Service Representative providing full aftermarket support to Customers and Operations in a repair environment

* Represents the companie as point of contact for Customer while interacting directly with numerous teams within value stream. (ex. IT, Quality, Operations, Engineering, Warranty, Supply Chain, Finance, Sales)

* Interprets customer requirements and ensures they are met while meeting business objectives and building strong Customer rapport

* Review, understand (problem solve) issues and escalate as required

* Works towards increasing repeat business in a competitive market

* Manage all aspects of customer orders;

o Customer purchase order (PO) review and order entry into SAP (as required)

o Monitor open PO's for risks to on time delivery and take appropriate actions to mitigate

o Manage all urgent requirements providing customer with updates as required

o Track and monitor customer holds ensuring business targets are respected

o Look for alternatives when target dates do not meet customer requirements

o Resolve invoice disputes

o Respond to customer inquiries (pricing, warranty, etc)

* Will be required to work in a team environment and also may work statutory holidays and weekends as required to support business needs.

* Catalogue and track Receiving and Induction holds to ensure business objectives are met

* Support Customer Service team through various administrative duties (reporting, maintaining files etc.)

* Good technical and business sense are an important element of the position.

Typical Educational Requirements:

* 1-3+ years experience