Logistics Distribution and Supply Chain

Advert ID



San Jose

Job Type




Salary Range


No. of Openings


Branch Information

Silicon Valley, CA - (USA) 2880 Zanker Road Suite 101 CA San Jose , CA - 95134 Phone : 408-577-1258



Job Description

* Pick items for customer orders correctly and efficiently. Identify and resolve or escalate issues with packing slip or product availability

* Carefully and accurately review items picked for each order. Safely and efficiently pack and ship items for customer orders.

* Receive items into the warehouse. Carefully unpack and inspect items upon receipt.

* Verify information on packing slips, receive items correctly in inventory database. Correctly pack and label all products and place in proper warehouse location.

* Identify, document and escalate (as necessary) mis-shipments or quality issues in received products.

* Receive, open and review customer product returns. Accurately document return status and inspect returned product to determine re-sale status. Relabel and reshelve products as needed.

* Participate in annual and occasional physical inventory count.

* Properly document product or service level failures so future corrective action can be taken.

* Support fellow warehouse team members to maintain a positive work environment.

* Proactively support other HEI work teams as needed, including special project assignments.

* Follow escalation procedures as needed in order to maintain current high levels of customer satisfaction.

* Assist in maintaining physical plant to optimize safety and efficiency.

* Take on daily secondary tasks and side projects as directed by management

Warehouse Associate Job Expectations:

* Be on time and prepared for work.

* Be efficient and accurate in all of your work.

* Maintain good relations with coworkers

* Strive to maximize customer satisfaction

* Develop a working knowledge of other HEI work groups in order to minimize any potential issues and improve the customer experience

* Full knowledge and compliance of HEI processes & procedures.

* Maintain a "can do" attitude

* Be able to think outside of the box when solving issues both internal and external to HEI

* Manage all secondary tasks and special projects so that they are completed in accordance with task/project specific timelines

* Demonstrate initiative - volunteer for tasks and projects, identify process improvements, look for ways to build your skills and contribute