Customer Service Rep/Call Centre Agents Needed

Industry

Call Center and Customer Service

Advert ID

CAN_433868

Location

Richmond Hill

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD17 per year

No. of Openings

1

Branch Information

Markham, ON - (CAN) 7500-7560 Woobine Ave Unit F ON Markham , ON - L3R 1AB Phone : 905-695-1271

ContactNumber

905-695-1271

Job Description

Manpower has a great opportunity for Call Centre Agents with our client in Richmond Hill

$17hr

Contract



The Job:

* Respond to inbound phone calls, up sell/cross sell additional items and resolve customer's issues

* Take inbound calls for order placement

* Respond to customer email inquiries

* Up sell and cross sell additional items

* Answer inquiries while maintaining and updating the customer database

* Maintain a sense of urgency in responding to the customer needs

* Be creative and go above and beyond when assisting our customers

* Accurate and efficient order entry and maintenance of customer files

* Ask probing questions and overcome objections



What you bring:

* At least one year of customer service experience

* High School Diploma or equivalent

* Pleasant and professional telephone etiquette

* Take charge attitude. Enjoys the challenges that a customer service job can present

* Flexible, open minded and solution oriented with the ability to adapt to the fast paced Internet environment

* Analytical/problem solving skills

* Excellent judgment and decision making skills

* Strong verbal and written communications skills

* Understand customer service processes and procedures

* PC literate and basic typing skills (at least 40 wpm)

* Adept at navigating web sites and multi-tasking

* Flexibility to work between 7AM - 12AM from Monday to Friday and 9AM - 9PM on the weekend



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ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.