Administrative Dispatcher - $12 an hour

Industry

Admin and Secretarial

Advert ID

USA_434242

Location

Jacksonville

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Manpower Global Enterprise - (USA) 100 Manpower Place WI Milwaukee , WI - 53212 Phone : -

ContactNumber

-

Job Description

Fantastic opportunity for an Administrative Dispatcher to join our Manpower team! - $12.80



Duties: ·



Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.

Communicate with our Service Resource Center for all service calls.

Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.

Reassign work as needed, making judgments based on current workloads & priorities.

Regular contact of customer to communicate status changes.

Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.

Validate and perform invoicing transactions for service calls in ACE daily.

Completed service calls to be invoiced within 48 hours.

Maintain confidentiality of customer and employer information at all times.

Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies. sourcing, ordering and tracking needed parts and supplies.



High School or equivalent 3 years experience in customer service/dispatching.

Proficient with computers, Windows applications (Oracle experience a plus).

Scheduling general service calls, preparing and invoicing service calls.

Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections