Urgent Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

USA_434285

Location

Woodridge

Job Type

Temporary

Hours

Full-Time

Salary Range

Up to USD12.50/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960

ContactNumber

414-982-1960

Job Description

Customer Service Representatives for Hurricane Assistance



We need people that can start right away and have the ability get the onboarding done within 2 days and can start work on Tuesday



Pay Rate: $12.50 per hour



Shift: MUST BE ABLE TO WORK 7 DAYS A WEEK 7AM TO 7PM (12 HOUR SHIFT - NO EXCEPTIONS)



A high-volume call center representative that will be efficiently answering general claim inquiry calls; our representative will also be identifying and directing escalated customers' concerns to proper teams for timely resolution while providing an outstanding and compassionate customer experience. Duties include but are not limited to:

Perform clerical duties, including: data entry, filing paper documents, email, calendar management, and word processing

Handle claim files (locate/request claim files, accurately and thoroughly documents customer interactions, contact other offices/teams, etc.)

Make contact with customers on newly esablished property claims

Accept inbound inquiry calls from customers on existing property claims

Retrieve, print, fax, or mail supporting documentation to vendors or others as directed

Provide back-up for any support functions in the office

Contact or receive contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards

Complete all necessary forms, logs documents into the system, and routes them to the appropriate parties