Customer Service/Call Center

Industry

Insurance

Advert ID

USA_434318

Location

Woodridge

Job Type

Contract

Hours

Full-Time

Salary Range

USD12.40-12.50/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960

ContactNumber

414-982-1960

Job Description

We are currently hiring CSR in Woodridge, IL. Are you or someone you know looking for work? There are quite a few positions available and we want to fill them with the most knowledgeable in Customer Care and have the strongest work ethic and character.



What's in it for you?

* Competitive Pay Rate $12.50/hr.

* M-S 7:00AM to 7:00 PM

* Overtime pay



What is the Job?

* A high-volume call center representative that will be efficiently answering general claim inquiry calls; our representative will also be identifying and directing escalated customers' concerns to proper teams for timely resolution while providing an outstanding and compassionate customer experience. Duties include but are not limited to:

* Perform clerical duties, including: data entry, filing paper documents, email, calendar management, and word processing

* Handle claim files (locate/request claim files, accurately and thoroughly documents customer interactions, contact other offices/teams, etc.)

* Make contact with customers on newly established property claims

* Accept inbound inquiry calls from customers on existing property claims

* Retrieve, print, fax, or mail supporting documentation to vendors or others as directed

* Provide back-up for any support functions in the office

* Contact or receive contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards

* Complete all necessary forms, logs documents into the system, and routes them to the appropriate parties



What you bring to the Job?

* High School Diploma or equivalent with previous experience in either customer service and/or a professional work environment

* Ability to pass a background screen and/or drug screen

* Good organization skills with timely follow-up skills

* Good oral and written communication skills

* Knowledge of Excel and Word

* Performs routine tasks of basic complexity under general supervision



Stop your job search and apply today. Do you need more information? Contact our recruiters at 414-269-3151 ext. 1914. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath