Collections Representative

Industry

Call Center and Customer Service

Advert ID

USA_434606

Location

Mesa

Job Type

Permanent

Hours

Full-Time

Salary Range

USD15.25-17.08/hr

No. of Openings

1

Branch Information

Phoenix, AZ - West - (USA) 221 East Indianola Avenue AZ Phoenix , AZ - 85012 Phone : 480-824-7976

ContactNumber

480-824-7976

Job Description

Great Direct Hire Opportunity for our client in the Mesa/Tempe area!



Hours:

8:00 AM to 5:00 PM (four days a week)

10:00 AM to 7:00 PM (one day a week)

Every other Saturday: 8:00 AM to 12:00 PM



Pay: $15.25 to $17.08/hour (DOE)



Job Description:



Maintain and reduce delinquency on accounts while minimizing losses. Develop the ability to recognize high risk accounts, become familiar with and solicit collection remedies, and balance renewals. Work in a call center capacity to locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.



Essential Functions:



· Collects in accordance with all state and federal laws inclusive of Fair Debt Collection Practices Act (FDCPA).



· Independently evaluates each account and determine the best course of action for the customer in resolving the problem permanently to avoid any further delinquencies.



· Ensures accounts are worked according to business strategy and within Quality Assurance guidelines.



· Determines the reason for delinquency and assists the customer in resolving the problem permanently, to avoid any further delinquencies.



Requirements:



· Collections experience preferred.



· Excellent communication, negotiation, sales and closing skills required.



· Must have a working knowledge of Automobile Lease and Commercial rules, regulations and collection policies and procedures



· Ability to maintain confidentiality.



· Ability to maintain understanding of collection laws including FDCPA.