Bilingual Call Centre Representitive for a Bank

Industry

Banking

Advert ID

CAN_434705

Location

Toronto

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON - M2N 6K1 Phone : 877-876-7331

ContactNumber

877-876-7331

Job Description

Are you a Bilingual ( English and French) call centre professional looking for a new opportunity? Our client in the Banking sector is looking for upbeat, energetic candidate to answer in-bound calls within the credit card department.



In this opportunity you will:

* Respond to incoming telephone inquiries and recognize, analyze, and interpret customer inquiries to establish objectives

* Listen to the customer's questions or concerns to identify, investigate and resolve, or take action to resolve the issue(s)

* Explain or clarify procedures associated with the acquisition, operation and maintenance of all various credit card products.

* Fulfill customer expectations and ensure that the solution offered meets customer needs and complies with practices and procedures

* Develop the skills to do the job, and to work effectively as a team with co-workers

* Actively participate in teams/committees

* Accurately complete appropriate documentation for each transaction, and wrap up calls by either inputting data for call history and/or initiating the necessary customer fulfillment

* Regularly update knowledge about new products, procedures and policies in order to answer customer inquiries promptly.



Qualifications:



* You must be flexible to work any day of the week between 7:00am - 12:00am

* Strong verbal and written communication skills

* Tech savvy

* Fluent in English and French

* Proficient in MS Office

* 6 months contract with possibility of extension



If you are interested apply today! or call 416 225 4455 Ext 1200



ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.