Customer Service Reps - Guelph!

Industry

Admin and Secretarial

Advert ID

CAN_434765

Location

Guelph

Job Type

Permanent

Hours

Full-Time

Salary Range

Up to CAD17 per year

No. of Openings

1

Branch Information

Kitchener, ON - (CAN) 589 Fairway Road South Unit 5 ON Kitchener , ON - N2C 1X4 Phone : 519-571-7910

ContactNumber

519-571-7910

Job Description

Are you looking for permanent, full-time work? Do you have customer service experience? Do you enjoy helping people and finding solutions for them? If so, keep reading! Our client in Guelph is seeking immediate Full-Time Customer Experience Representatives to work in their call centre.



As a Customer Experience Representative, you will be responsible for providing general customer support, generating orders and collaboratively working with and relaying information to the service coordinators.



What's in it for you?



 Permanent, full time position

 An opportunity to work with a growing company

 Competitive wages - $17.00 to start

 Paid training

 Ability to choose preferred shifts between 6:30 am to 11:00 pm



What is the job?



 Review customer account information during each call to ensure accurate and current data.

 Strive to achieve a ''First Call Resolution" when responding to customer inquiries and requests for information regarding their product.

 Build positive, collaborative relationships with all points of contact including customers, team members and management.

 Provide accurate and reliable service information to customers.

 Update system information as required and obtain any missing information as needed.

 Act as the primary point of contact for the customer calls that are not resolved at the first contact.

 Ensure resolution of the customer's issue and that customer service standards are achieved and exceeded.



What you bring to the job?



 Grade 12 education or equivalent.

 One (1) year previous customer service experience, preferably in a telephone contact environment.

 Collaborative team player able to work independently.

 Exceptional Customer Service skills.

 Good communication skills, both oral and written.

 Strong organizational skills.

 Attention to detail required to ensure accurate information and data entry

 Ability to multi task and use several computer systems at once

 Computer proficiency; Microsoft Outlook and Excel experience is required.

 Previous experience with JDE Enterprise One would be an asset.

 Must be available to work afternoons, evenings and weekends

 Bilingualism is an asset

**Must have reliable transportation. No public transportation available at location**



Need more information? Contact Monique at 519-571-7910, or Monique.Clarke@manpower.com. We love referrals so please share our job with friends and family, and be sure to ask about our referral bonus. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath



ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.