Service Technician

Industry

Call Center and Customer Service

Advert ID

USA_435161

Location

Union City

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD19.00/hr

No. of Openings

1

Branch Information

Oakland, CA - (USA) 500 North 12th Street Suite 123 CA Oakland , CA - 94607 Phone : 510-835-2424

ContactNumber

510-835-2424

Job Description

The Service Technician position supports the Service Center by providing on-site service and technical support to customers. This position is in a retail environment with weekend and evening hours necessary.



-Minor repairs, will train

-Shipping UPS & FedEx

-Good Customer service Skills / Sales

-Retail environment. Need 2-5yrs sales experience.



MAIN ACCOUNTABILITIES AND SUPPORTING ACTIVITIES

Technical Service & Support

 Provide customers with technical support including the servicing/repairing of their products.

 Responsible for the proper diagnosis, troubleshooting and repair of customer products to include vacuums and other products.

 Manage and deliver a high-quality customer experience from the service/repair perspective.

 Properly manage parts usage and inventory as required and/or directed.

 Provide real time feedback to Technical Service Team regarding technical support issues to assist team on improving customer experience and product reliability opportunities.

 Capture and report any emerging product reliability and safety issues.

Reporting

 Submit daily/weekly reports of products and customers serviced.

 Any other reporting protocol required.

Other Duties

 Support Technical Service Team in evaluating needs and opportunities to best support consumer repairs in region.

 Assist Technical Service Team in evaluating ongoing training needs

 Support all repair products and/or training activity through personal liaison. Ensure all process activity is communicated and service levels are understood and exercised.

 Assist Technical Service Team in investigation escalated repair instances

 Other duties as required

Other Requirements

 Ability to lift and move up to 50 lbs.

 Proven ability to build and maintain strong relationships with people at all levels of a business