PC Support Specialist

Industry

IT

Advert ID

USA_435639

Location

Thousand Oaks

Job Type

Contract

Hours

Full-Time

Salary Range

USD25-28 per year

No. of Openings

1

Branch Information

Oxnard, CA - (USA) 2200 Outlet Center Drive Suite A-455 CA Oxnard , CA - 93036 Phone : 805-983-1300

ContactNumber

805-983-1300

Job Description

Manufacturing Company is seeking a Tier 1 level PC Support Specialist. This position is responsible for resolving level 1 support requests (either via email, IM or using an automated help desk system). The incumbent will be primarily supporting 2 site locations with end-user community, but subject to work with other technicians throughout the organization to ensure work is performed to corporate standards.



*Detailed Posting Description:

* Receive and log support tickets, using company's Help Desk system.

* Troubleshoot and fix end-user problems with applications, hardware systems, and network connectivity

* Printers management (installation, troubleshoot, removal, etc.)

* Deployment of new hardware (PCs, including desktops, laptops and peripherals)

* Regularly communicate with internal customers regarding status of helpdesk tickets.

* Maintain issue resolution documentation, including diagrams, maps, configuration, etc.

* Train end-user on IT policies and procedures.

* Help implement IT strategy for proposed projects.

* Proactively identify and initiate work processes and tool improvements which lead to increased productivity and employee satisfaction.

* Identify sources and trends of recurring technical problems to prevent future occurrences.

* Ensure highest level of support for all customers measured by metrics and service levels.

* Assisting with IT projects (e.g. software migrations, hardware upgrades, technology research, documentation, and cost analysis)

* Performing routine maintenance on PCs (e.g. software updates, virus scans, hard disk de-fragmentation, and hard disk clean-up)

* Remaining up-to-date with new technology and industry trends to help develop proposals and recommendations to improve office productivity



Job Requirements

* As the liaison to the user community, candidate must have excellent interpersonal skills, verbal communications skills the ability to work effectively with the other IT team members to resolve work orders in a timely manner.

* Must be a quick learner, self-sufficient and follow through on tasks to completion, in a high volume work driven environment

* Service-oriented attitude.

* Ability to communicated (Oral/Written) effectively and coordinate action with all levels of the organization.

* Business experience with MS Office applications (required; Office 365).

* Business experience with email/scheduling applications.

* Highly organized with strong attention to detail.

* Excellent customer service skills.

* 3-5 year experience in a related information technology support field

* Able to prioritize tasks and projects

* Ability to manage multiple tasks and projects

* Experience with Microsoft Windows 7 & 10, Active Directory, Office365, Antivirus, Printers, Cisco IP Phones, networking technologies.

* Occasional off-hours or weekend work required for upgrades, conversation, maintenance, etc.

* Proven track record of globalizing services and support



Additional Details

* Associates Degree in Information Technology or equivalent combination of education and experience.

* Ability to work on-call nights and weekends as required.

* Individual should be business oriented, self-motivated, inquisitive and highly creative. Requires excellent PC skills and overall systems knowledge.



To apply, call or text (805)983-1300