Account Manager/Customer Service


Manufacturing and Production

Advert ID




Job Type




Salary Range

CAD48000-52000 per year

No. of Openings


Branch Information

Monteregie, QC - (CAN) 9140 Boulevard Leduc Suite 210 QC Brossard , QC - J4Y 0L2 Phone : 450-651-0980



Job Description

Account manager / Customer service

Salary : 48K à 52K

Our client, a big company in Saint-Hubert is looking for a bilingual Account manager/customer service agent with experience.

We're looking for somebody with experience in :

Logistic, transportation, food industry, pharmaceutical, manufacturing, metal etc.

Area of Expertise:

Provides pre-receipt, pre-delivery as well as after-sale support to customers

Provides support to the business as well as the team through various administrative tasks.

Typical Roles/Area of Focus:

Incumbent's responsibilities will generally focus on one or more of the following:

* Customer Service

* Sales Support

* Administration

Specific Responsibilities of Position:

* Front line Customer Service Representative providing full aftermarket support to Customers and Operations in a repair environment for engine Accessories.

* Represents the cie as point of contact for Customer while interacting directly with numerous teams within value stream. (ex. Quality, Operations, Engineering, Warranty, Supply Chain, Finance, Sales)

* Interprets customer requirements and ensures they are met while meeting business objectives and building strong Customer rapport

* Review, understand (problem solve) issues and escalate as required

* Works towards increasing repeat business in a competitive market

* Manages Customer accounts and collaborates with Sales & Marketing regarding key accounts.

* Manage all aspects of customer orders;

o Customer purchase order (PO) review and order entry into SAP (as required)

o Monitor open PO's for risks to on time delivery and take appropriate actions to mitigate

o Manage all urgent requirements providing customer with updates as required

o Track and monitor customer holds ensuring business targets are respected

o Look for alternatives when target dates do not meet customer requirements

o Resolve invoice disputes

o Respond to customer inquiries (pricing, warranty, etc)

* Catalogue and track Receiving and Induction holds to ensure business objectives are met

* Support Customer Service team through various administrative duties (reporting, maintaining files etc.)

* Good technical and business sense are an important element of the position.

Typical Educational Requirements:

* Bachelor Degree with 2-3 years of experience