Automotive Technical Consultant


Call Center and Customer Service

Advert ID



Auburn Hills

Job Type




Salary Range


No. of Openings


Branch Information

Troy, MI - (USA) 2885 Crooks Road MI Rochester Hills , MI - 48309 Phone : 248-852-5605



Job Description

The Automotive Technical Consultant supports the Repair Technicians on the Automotive Diagnostic Hotline. Primary responsibility involves resolving dealer / repair technician concerns utilizing diagnostic processes, problem solving techniques and contact and case handling. Provide outstanding service to keep our customers happy and enhance the vehicle ownership experience.

Job Duties

*Assist automobile technicians and dealer representatives in skill areas (Engine, Electrical, Transmission, Diesel, Body & Chassis, Audio & Telematics)

*Diagnose problems using systematic listening and probing approach

*Determine contact type (information or problem-solving)

*Check for existing case information through research, manuals, database or contacts

*Provide information, data and direction as required

*Create new and/or update case file information using Minacs quality standards

*Obtain Product Information updates from liaison representative or database

*Get additional help for complex problems for any recurring concerns with no known good information data

*Advise dealer representatives of recommendations made

*Get additional help for complex problems from engineering community for no repair concerns

*Perform follow ups on existing cases and close cases as appropriate

*ASE Certifications or Bachelor Degree is Automotive Technology (required)

Hours of operation are Mon-Fri 8 AM-8PM.

This is a direct hire position for the right candidate.