Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

USA_437444

Location

San Antonio

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD13.94/hr

No. of Openings

1

Branch Information

San Antonio, TX - Downtown - (USA) 6243 IH 10 West Suite 110 TX San Antonio , TX - 78201 Phone : 210-734-7300

ContactNumber

210-734-7300

Job Description

Provide exceptional levels of customer service that meet or exceed all internal and external customer expectations through effective use of contact handling skills and techniques. Responsible for meeting business objectives and targets as defined for this position.



Create requests in appropriate databases to support customer orders such as new customer account set up, customer pricing, required quality or export documentation or certificates.

Identify and coordinate resolution of any issues that may negatively affect customer satisfaction. Input customer orders received via all contact methods. Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to entering into system.

Process requests for credit, rebill and returns as needed.

Work with Supply Chain to support on-time delivery and other company KPI's.

Handle all customer contacts in a professional and courteous manner.

Comply with all Company, Departmental, and applicable Quality System work instructions, procedures and policies.

Requirements



Working knowledge of Word and Excel.

Proven analytic ability.

Strong computer skills

Strong team orientation.

Excellent interpersonal skills and service orientation.

Excellent oral and written communication skills.

Ability to multi-task

Continuous and versatile learner

High School diploma or GED

Preferred



Working knowledge of Word and Excel

Proven analytical ability

2+ years of business related experience in a customer contact center

Within the Healthcare or Medical Device industries

1 year experience with SAP