Bilingual Customer Service - Medical Devices

Industry

Call Center and Customer Service

Advert ID

CAN_437938

Location

Richmond Hill

Job Type

Permanent

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Markham, ON - (CAN) 7500-7560 Woobine Ave Unit F ON Markham , ON - L3R 1AB Phone : 905-695-1271

ContactNumber

905-695-1271

Job Description

Bilingual Customer Service Associate - job opportunity available with a global leader and innovator in the bio-technology and medical device arena, Offering a competitive salary inclusive with 100% benefits (medical/dental), company sponsored pension plan & growth opportunity. Day Shift hours,



The Customer Service Representative - will be responsible for the daily functions of Customer Service - Sales support and handling complex order management requests. They will continue to maintain and expand understanding of order entry inquiry financial systems procedures and application and operate within the policy and procedure guidelines.



* Provides accurate and timely delivery of the following to customers or internal staff. This would include, but not be limited to:

** Order Entry and Order Confirmations

* Pricing Issue follow-ups

* EDI/GHX Order Management

* Credits and Return Requests

* Order inquiry requests

* End of day Sales reporting

* Specialize tasks would include the following based on sales division/ERP System:

* Invoicing o Integration Order updates

* Pending Approval order follow-up

* ETA updates to customer

* Provide exceptional customer service by working in conjunction with other divisions to resolve customer's inquiry.

* Maintain accurate logging of all customer related information and inquiries in Customer Service related databases.

* Ensure daily KPI's expectation are met or exceeded.

* Effectively manage the inflow of telephone contact to maintain optimal service of customer's needs and requests.

* Timely answering of telephone calls, faxes or emails and effectively assist customers and sales force with their individual ordering requirements.

* Offer continued support and timely follow up.

* Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution.



REQUIREMENTS & QUALIFICATION:

* Post-secondary Degree/Diploma is required.

* Minimum of 1 years relevant work experience dealing with Customers is required (Retail or Service).

* Bilingual English-French proficiency in speaking, reading, writing abilities are required.

* Experience with, Datasweep, SalesForce Service Cloud, Netsuite or SAP is necessary.

* Medium to advanced Microsoft Office skills are preferred.

* Extremely detail oriented

* Motivated, results oriented and persistent

* Must be proactive/take initiative.

* Maintain a positive attitude and work well within a team environment is desired.

* Must handle stressful situations in a fast paced environment.

* Effectively prioritize workload/time management is desired.

* Excellent verbal and written communication/customer service skills are preferred.



CONTACT: JAN.GIORDANO@MANPOWER.COM



ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.