Administrative Dispatcher / Service Coordinator - $16.50 per ho

Industry

Admin and Secretarial

Advert ID

USA_438465

Location

High Point

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Manpower Global Enterprise - (USA) 100 Manpower Place WI Milwaukee , WI - 53212 Phone : -

ContactNumber

-

Job Description

Manpower is looking for a Service Coordinator / Administrative Dispatcher to join our team!



$16.50 per hour



High School or equivalent 3 years experience in customer service/dispatching.

Proficient with computers, Windows applications (Oracle experience a plus).

The qualified candidate will be an integral part in the continued success and growth of the Service Department.

This position requires a high energy level with a focus toward customers and a strong desire to succeed.

Good organizational skills, attention to detail and excellent communication skills are required.

Scheduling general service calls, preparing and invoicing service calls.

Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections

Duties:



· Communicate with our Service Resource Center for all service calls.

· Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.

· Reassign work as needed, making judgments based on current workloads & priorities.

· Regular contact of customer to communicate status changes.

· Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.

· Validate and perform invoicing transactions for service calls in ACE daily.

· Completed service calls to be invoiced within 48 hours.

· Maintain confidentiality of customer and employer information at all times.