IT Service Desk

Industry

IT

Advert ID

CAN_438793

Location

Markham

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Markham, ON - North - (CAN) 3600 Steeles Avenue East ON Markham , ON - L3R 9Z7 Phone : -

ContactNumber

-

Job Description

Are you looking for a full time position? Do you have experience in IT? Manpower is currently looking for a service desk technician for our client in Markham!



What's in it for you?



* $14.26 +4% Vacation pay direct deposited weekly

* Rotating Shift

* $100 referral bonus

* Clean and safe work environment

* Convenient Markham Location



What will you be doing?



* Responding to inquiries and requests for assistance with an organization's computer systems or PCs.

* Logging calls, identifying problems, troubleshooting and providing advice to assist users through standard scripts or checklists.

* Coordinating with level 2 or higher IT resources to resolve problems if necessary.

* Provide customer support to client via all incoming support channels - Example: via telephone, email, chat and web channels

* Performing callbacks as required.

* Identify and/or coordinate hardware/software requests and offer solutions for IBM or customer accounts.

* Learn and become knowledgeable of customer products and services

* Demonstrate effective soft skills, active listening skills, and ability to empathize with customer's situation.



What will you have?

* Excellent communication and customer service skills

* Understanding of system resources and allocation

* Flexible work style - ability to work shifts and weekends in a 24x7 environment

* Professional work attitude, ability to learn

* Accurately log all interactions via established business processes and tools

* Microsoft Standard Office Products (Outlook/Word/Excel)

* Ability to function in multiple accounts with multiple skill set requirements



Why Work For Us?



* Free training to upgrade your skills

* 24*7 manpower customer care support

* Weekly pay deposited right to your account



Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.