Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

USA_438936

Location

Woodbury

Job Type

Contract

Hours

Full-Time

Salary Range

USD16-17/hr

No. of Openings

1

Branch Information

Manpower Global Enterprise - (USA) 100 Manpower Place WI Milwaukee , WI - 53212 Phone : -

ContactNumber

-

Job Description

Here is a brief Job Description for your review:



* Handles and analyzes customer disputes across our clients Businesses for the U.S. Customer Service Operations group. This individual will research and analyze customer specific returns and credits in order to identify and implement improvement processes within dispute management.

* Must be able to handle non-routine inquiries across multiple functional areas (adjustments, credits/debits, post audit and returned goods administration, information technology, customer account management, supply chain, transportation, pricing and distribution centers.

* Must be able to work and handle sensitive/confidential financial data.

* Efficiently build credibility and trust with customers and businesses through timely and accurate dispute resolution processing.

* Improves customer satisfaction by identifying trends, problems and barriers. Provides insight and makes recommendations for resolution

* Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify and implement service solutions.