PERMANENT - Customer Solutions Specialist


Call Center and Customer Service

Advert ID




Job Type




Salary Range

CAD35000.00-38000.00 per year

No. of Openings


Branch Information

Kitchener, ON - (CAN) 589 Fairway Road South Unit 5 ON Kitchener , ON - N2C 1X4 Phone : 519-571-7910



Job Description

Calling all experienced Customer Service Representatives! Manpower Kitchener has partnered with a leading company in Home and Commercial services and they are on the grow. This is an amazing permanent opportunity that will provide great new experiences, as well as great compensation to match.

The Main Responsibilities for this position are:

* Educate existing customers on products and services along with the contractual details of their agreement

* Provide active listening to customer concerns, complaints and needs

* Liaise with internal departments to resolve customer concerns

* Obtain an in-depth knowledge of the various customer contracts and associated options available to customers

* Perform role as per established retention benchmarks

* Work with a sense of urgency to achieve service level objectives without sacrificing the delivery of an outstanding customer experience

The following are required for the position:

* 2 years of customer service experience; preferably in a fast-paced call centre environment

* Retention/customer loyalty experience

* Outbound/Telemarketing experience

* Excellent problem-solving skills

* Demonstrated ability to negotiate resolutions

* Confident in situations where there is potential for conflict

* Comfortable interpreting contract language and relaying key terms and conditions in an easy to understand manner

* Professional and customer focused - experience interacting with both internal and external customers

* Excellent written and verbal communication skills

* Technical aptitude - able to manage multiple systems while interacting with a customer

* Punctual and reliable

* University or college education preferred

* Able to pass a criminal background check

* Must be available to work Monday thru Saturday

What does this position offer you:

* Permanent full time employment

* Steady days Monday - Friday 8:45am - 5:15pm & Saturday 9:00am - 5:00pm

* Company benefits

* Vacation Days

*Competitive Salary starting at $35,000-$38,000 dependent on experience

Should you be interested in this position, apply today and follow up with one of our recruiters by phone or text - (519) 571 - 7910.

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.