Customer Service Representative - Inbound calls

Industry

Pharmaceuticals

Advert ID

USA_439797

Location

Deerfield

Job Type

Contract

Hours

Full-Time

Salary Range

USD18.50-19.00/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960

ContactNumber

414-982-1960

Job Description

We are currently hiring Customer Service Representative in Deerfield, IL. Are you or someone you know looking for work? There are quite a few positions available and we want to fill them with the most knowledgeable in Voice of the customer and have the strongest work ethic and character.



What's in it for you?

* Competitive Pay Rate $19/hr.

* 1st Shift

* 12 months



What is the Job?

* Facilitating customer escalations to ensure responsiveness and quick resolution.

* Responsible for monitoring and managing the Customer Effort Score Program and other various forms of Voice of Customer, both internally and externally, to drive higher customer loyalty, service retention and customer advocacy.

* Responsible for evaluating and improving processes that improve the customer experience.

* Represent the voice of customer and drive urgency with internal groups and other business units within the organization to bring issues to resolution

* Facilitate communications and meetings between internal groups within the organization and customer to bring issue(s) to resolution

* Customer Effort Score Program

* Utilize data reports & dashboards to achieve maximum annual survey volume & 100% detractor management

* Monitor customer surveys, analyze results and identify action plans for continuous improvements



What you bring to the Job?

* High School Diploma or equivalent (GED)

* 2-3 years of customer experience (customer survey / net promoter scores (NPS)) and customer escalation.

* Ability to pass a background screen and/or drug screen

* Proven interpersonal skills demonstrating a commitment to strengthen the Services brand through building & maintaining a loyal long-term customer base

* Project management expertise

* Excellent written & verbal communication skills

* Ability to effectively communicate & strong customer service skills

* Professional demeanor with the ability to maintain even temperament in high pressure situations

* Strong organization skills & ability to efficiently prioritize competing demands in a timely manner with management-level team members & cross-functional teams

* Able to influence cross-functional teams & drive action in a matrix-environment

* Medical device / pharmaceutical / healthcare related industry experience

* Software Skills: Microsoft Word, Excel (pivot table / v-lookup, preferred), PowerPoint, and Outlook, SharePoint

* Soft skills: ability to take initiative, polite, customer centric, empathic, organized, follow-up, resourceful, detail and customer service oriented.



Stop your job search and apply today. Do you need more information? Contact our recruiters at 414-269-3151 ext. 1914. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath