Customer Service Representative Parts Department

Industry

Manufacturing and Production

Advert ID

CAN_439923

Location

Ottawa

Job Type

Permanent

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Ottawa, ON - (CAN) 151 Slater Street Suite G-089 ON Ottawa , ON - K1P 5H3 Phone : 613-237-9070

ContactNumber

613-237-9070

Job Description

Our client, a equipment retailer located in Ottawa, is looking for a customer service representative to work at their Parts Counter. This position is permanent and compensation is based on the experience of the individual. The duties are as follows:



* Welcoming clients, identifying & responding to their needs;

* Offering information concerning warranties, pricing, parts quality, delivery times and

payment methods;

* Submitting quotes, following-up with clients and closing sales;

* Filling-out internal supporting documents for all transactions (credits, invoices, work

order, etc.);

* Contacting existing and new clients with information pertaining to promotions;

* Supporting the Service Department (supplying parts for technicians);

* Ensuring optimal product merchandizing;

* Participating in inventory management;

* Handling product delivery and shipping & ensuring efficient organization of both;

* Efficiently maintaining work spaces;

* Respecting Health & Safety rules & regulations.

APPLICANTS SHOULD FIT THE FOLLOWING PROFILE

* High school diploma or parts training combined with 2-3 years of experience;

* DEP in Sales of Mechanical Parts & Accessories is an asset ;

* Knowledge of mechanical/heavy equipment parts;

* Good attitude becoming a sales & customer service expert;

* Excellent communication, sales & diplomacy skills;

* Versatile, responsible and possessing good team spirit;

* Knowledge of computer software;

* Perfectly bilingual (written and spoken).is an asset