Customer Service Representative


Call Center and Customer Service

Advert ID




Job Type




Salary Range

Up to USD15.50/hr

No. of Openings


Branch Information

Phoenix, AZ - East - (USA) 1349 West Chandler Boulevard Suite 200 AZ Chandler , AZ - 85224 Phone : 480-824-7976



Job Description

This is a entry level position; it includes preforming the following tasks:

* Making Outbound calls to medical providers to update data and information

* Process, track and monitor client requests across all aspects of Employer's offered services for a) on site credentialing reviews (if applicable), b) corrective action solutions, c) HEDIS chart abstractions, d) Medicare risk adjustment reviews and e) custom chart abstractions;

* Schedule 1.25 regular pick list on-site reviews (per regular scheduling hour) for the Site Review Consultants or other field review staff in an organized and efficient manner following Inovalon's documented procedure for scheduling, documenting the contact and sending the required documentation to the scheduled facility;

* Serve as the daily communication coordinator for any assigned Site Review Consultants (SRCs) or other field review staff;

* Identify opportunities for system and operational quality improvement;

* Provide administrative support to management including, but not limited to, scheduling and staffing meetings, organizing and producing documents, maintaining filing systems, mailings and other daily tasks incidental to operations