Customer Service Agent

Industry

Admin and Secretarial

Advert ID

USA_440267

Location

Denver

Job Type

Contract

Hours

Full-Time

Salary Range

USD15.35-23.10/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960

ContactNumber

414-982-1960

Job Description

ManpowerGroup is looking for a Administrative Assistant to join our team!



PRINCIPAL DUTIES:

*Responsible for the scheduling, tracking and monitoring of the touch point plans and the contract renewal life cycle process with the account owners.

*Escalate issues to appropriate individuals for timely follow-up as required. May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions.

*Updates the Service delivery plans as required by team.

*Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service related transactions.

*May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.

*Reconciliation of accounts payable exceptions as necessary.

*Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process.

*Works with Accounts Receivables contact to assist with resolution of truck based team A/R issues.

*Determines appropriate actions for timely resolution.

*If needed, will interact with Customer to resolve receivable issues.

*Processes invoice credits and re-bills, as necessary.

*Proactively contacts customers ensure customer satisfaction and a commitment to pay.

*Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date.

*Support inventory control process including updating equipment asset transactions.

*Assist CSAs in resolution of warranty/SD warranty issues.

*Provide additional service administration support, as required.



REQUIREMENTS:



*Associate's degree preferred, high school diploma or equivalent required,

*Strong interpersonal skills to effectively communicate with both internal and external clients.

*Must have Ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.

*Ability to prioritize work activities based upon financial impact to desired business goals.

*Three to five years of related work experience, preferably within a service / sales, or technical work environment.

*Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.

*Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.