Returns Specialist



Advert ID



San Bruno

Job Type




Salary Range


No. of Openings


Branch Information

Silicon Valley, CA - (USA) 2880 Zanker Road Suite 101 CA San Jose , CA - 95134 Phone : 408-577-1258



Job Description

Returns Specialist Description:

This role is responsible for processing all customer returns into the company ERP system and following up with customers/reps on issued/expired RMA's to ensure the material is returned. In addition, this role will be responsible for communicating with customer/reps, sales and finance regarding returns and warranty claims. This individual will participate in other operations activities as required.

Essential Duties and Responsibilities:

*Have a detailed understanding of Terms and Conditions

*Perform all related customer correspondence and processing of returns in ERP system

*Develop and sustain all related paperwork and performance metrics

*Ability to work with minimum supervision

*Monitor work process for testing of returned materials and testing data to ensure timely resolution for customer

*Assists in the processing and resolution of customer warranty claims and complaints

*Recommend process improvements

*Additional responsibilities as assigned by management

*Ability to work across all departments, Engineering, Manufacturing, Purchasing, Quality, Service, and Sales to implement product improvements

Knowledge, Skills, and Abilities:

*Excellent written and verbal communication skills

*Outstanding interpersonal skills with the ability to work with all levels of personnel

*Problem solving and critical thinking skills


*Moderate MS Office skills with Intermediate/Advanced Excel skills

*Strong organizational skills

Minimum Education and Experience Requirements:

*Bachelor's degree in Business Administration or minimum of 3 years of customer service experience required

*Shipping and receiving experience preferred

Physical Demands:

*Employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear

*Employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl

*Employee is occasionally required to sit and climb or balance

*Employee must regularly lift and/or move up to thirty-five pounds

*Specific vision ability required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus


Minimal travel required if any.

Work Environment:

Work is primarily conducted in an office working environment with some exposure to distribution facility

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Conformance Statement:

In the performance of their respective duties and responsibilities all employees are expected to conform to the following:

*Perform quality work within deadlines with or without direct supervision.

*Interact professionally with other employees, customers and suppliers.

*Work effectively as a team contributor on all assignments.

*Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

If you are interested in this position, please apply to this posting and/or send your updated resume to