BILINGUAL (French) Technical Support Representative

Industry

Call Center and Customer Service

Advert ID

CAN_442940

Location

Toronto

Job Type

Permanent

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Markham, ON - (CAN) 7500-7560 Woobine Ave Unit F ON Markham , ON - L3R 1AB Phone : 905-695-1271

ContactNumber

905-695-1271

Job Description

Work from Home - BILINGUAL (French) Technical Support Representative

Location: Anywhere across Canada, Full-Time

Hours of Availability: 9:00am to 9:30pm EST



Are you looking for an enriching career, with growth and development opportunities? Well, you have found the right company! Our business is fanatical about its clients and employees, we disrupt the marketplace and hire people from all walks of life to assure we are constantly tenacious in our pursuit of excellence. We appreciate knowledge, openness and transparency and we actively engage in communicating at all levels and to support you in your success!



We are focused on giving world-class customer service. We want to provide the best solutions to our clients by doing research on their concerns, by giving options and resolving their issues all while offering the best service.



Advantages:

* 16$ per hour pay rate

* 40 hours a week

* Benefits starting after 6 months

* Professional advancement opportunities (eg. Quality Assurance, Training, Team Leader)

* Paid training

* Monthly Incentive Bonus

* Paid Vacation

* Employee Referral Bonuses

* Tons of overtime if interested



What we are looking for:

* Education: Minimum High School Diploma or equivalence required

* Hours of Availability: 9:00am to 9:30pm EST, including weekends and statutory holidays.

* Intermediate knowledge of personal computers, mobile devices, accessories, operating systems, software et computer technology terminology

* Experience: minimum 1 year of customer service

* Communication: excellent written and verbal in French and English

* Typing Speed: minimum 35 WPM, all while speaking with customers

* Able to self-manage and to work autonomously in a constantly-evolving environment

* Proficient time-management skills, including the ability to multi-task, organize and prioritize

* Capable of researching and grasping technical information on many tools/applications while speaking with customers



What you need to provide: Required 7 days before training begins

* Service Internet - Minimum 10.0 Mbps download speed (no wireless or satellite internet)

* Basic Telephone (necessary during training and while taking calls in production)

* A traditional analog telephone line (POTS Line)

* No telephone features of any kind enabled. Removal of all features is required, and you may need to contact your telephone provider to do this.

* Wired Telephone Headset that plugs directly into the base of your telephone.

* Mute Button on the telephone

* Noise-reducing Microphone

* USB Mouse and Keyboard (compatible with MAC)

* Headphones with microphone (used in training)

* A separated and closed workspace, free from distraction in your home.



Additional Requirements

* Available to attend 6 weeks of full-time training based on a fixed schedule which could include weekends.

* This position does not work well as a second job and should be considered your primary job.