Helpdesk

Industry

IT

Advert ID

USA_443328

Location

Oklahoma City

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD13.00 per year

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960

ContactNumber

414-982-1960

Job Description

Manpower is hiring Help desk Technicians. You will resolve computer-related issues for your clients. As Helpdesk Associate, you will provide basic technical support to the client's desktops & laptops via the phone, email and remote tools. Those issues that you are unable to resolve will be escalated to other internal employees such as desktop support, network & server support, as well as messaging support groups.



Responsibilities:



Provide technical assistance with computer hardware and software

Resolve issues for clients via phone, in person, or electronically

Recommend hardware and software improvements

Track customer issues and resolutions.

Qualifications:



Previous experience in IT, customer service, or other related fields

Ability to build rapport with clients

Strong troubleshooting and critical thinking skills

Positive and professional demeanor

Skills:



Support Specialist-End user support-Desktop support-Windows operating system



Local and Network Installation

Internet explorer

TCP/IP

DHCP

Device Manager

Registry editor

User Manager

Admin Commands