Customer Service Role

Industry

Call Center and Customer Service

Advert ID

USA_443799

Location

Albany

Job Type

Contract

Hours

Full-Time

Salary Range

USD11.00-12.50/hr

No. of Openings

1

Branch Information

ManpowerGroup Solutions TBO - (USA) 100 Manpower Place WI Milwaukee , WI - 53212 Phone :

ContactNumber

Job Description

Title: Customer Service Rep

Pay Range: $11-12.50

Schedule:Must be available to work all operating hours; Monday - Sunday, 6:00am - 9:00pm PST. During the first week of training, employees will be informed of their regular shift schedule.

Start Date: December 10th

Location: 1880 14th Ave SE, Albany, OR 97322

**Full Time Only positions. Part time positions are not available.



**A lot of overtime will be offered. When the overtime is not mandated,



Candidates should also have solid customer service background, a positive attitude, strong communication (especially verbal). We are open to viewing resumes where candidates have worked with people face to face or over the phone. Call center experience is always a plus, but some customer service experience in any field is a basic requirement. We do consider people without much (or any) experience if they demonstrate the skills needed and an openness/aptitude to be a fast learner. Reliability is major and this is often shown on the resume.



Key Responsibilities

* As a Customer Service Representative, you will support the organization's extended warranty contracts by providing superior customer service to our customers who have purchased an extended warranty contract for wireless cell phone handsets. You will verbally collect pertinent information for the customer over the phone. You will process and determine insurance coverage on each claim by examining forms, policies, and other records as provided by claimant and other agencies or resources.

* Receive and answer customer questions and resolve customer concerns relating to claims, warranties, and product servicing.

* Coordinate service for customers using various providers to resolve the customers' concerns.

* Settle claims according to insurance policy provisions.

* Maintain and update customer account records as needed.

* Forward suspected fraudulent and questionable claims to appropriate personnel.

* Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature.

* Attend workshops, seminars, and other training sessions to maintain and update product knowledge.

* Maintain professionalism with all contacts, both internal and external.

* Perform other job duties as directed by supervisor.