ROI Specialist


Health and Safety

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Branch Information

Jacksonville, FL - (USA) 9823 Tapestry Park Circle Suite 10 FL Jacksonville , FL - 32246 Phone : 904-807-9608



Job Description

Manpower is looking for a few individuals to be a part of the Release of Information Team, interprets and responds to requests for protected health information. Ensures the privacy of the patient by safeguarding and protecting protected health information in the performance of duties. Fulfills release of information requests in an accurate and professional manner within time frames established in contracted Service Level Agreements with the customer. As a part of this team, candidates are expected to adhere to customer and company policy, as well as state and federal regulatory guidelines surrounding the release of protected health information using a variety of technologies, including photocopiers, scanners and facsimiles. Performs data entry functions, utilizing the company tracking application, to log, monitor, and complete requests for information. Provides routine service to customers regarding release of information requests, and the retrieval and delivery of protected health information and materials on-site at customer facilities. Work shifts are broken up Sun-Tues and Thurs-Sat.


Functional Knowledge, Skills, and Competencies: (Define the knowledge and skills required to demonstrate proficiency/competency in the job.) High School Diploma or GED required, Associate's Degree preferred. R.H.I.T. desired. A minimum of 1-3 years of customer service experience, records management or health care experience required. Demonstrated ability to maintain a high level of confidentiality regarding patient information. Knowledge of HIPAA preferred. High comfort level with computer programs and software. Proficiency with data entry functions. Strong organizational and interpersonal skills; attention to detail and the ability to multitask. Solid oral and written communication skills. MUST HAVE HIPAA KNOWLEDGE!

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