Customer Service Rep/CC

Industry

Call Center and Customer Service

Advert ID

USA_443985

Location

Madison

Job Type

Permanent

Hours

Full-Time

Salary Range

USD12.00-13/hr

No. of Openings

1

Branch Information

Jackson, MS - (USA) 4800 I-55 N Frontage Road Suite 26 MS Jackson , MS - 39211 Phone : 601-981-2000

ContactNumber

601-981-2000

Job Description

As a Customer Care Assistant working in a call center environment, you will be working to support customers

with their accounts.

Your responsibilities will include but are not limited to the following:

Ability to navigate through multiple computer applications with speed and accuracy. Work with customers to resolve inquiries.

Provide troubleshooting assistance to customers

Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.

Maintain a high level of world class customer service/professionalism to a wide range of customers.

Recommend products that best suit the customer.



Requirements:

Ability to type (WPM vary based on Client Requirements)

Maintain a positive environment, working with co-workers and customers within a diverse culture.

Excellent telephone manner and listening skills, ability to relate to customers in a professional and courteous manner,

work in a team environment, work under pressure, sit for long periods of time, excellent attention to detail and multi-tasking,

Self-motivation to work under his/her own initiative.