Technical Support Analyst (Spanish Bilingual)

Industry

Insurance

Advert ID

USA_444099

Location

Albany

Job Type

Contract

Hours

Full-Time

Salary Range

USD17-18/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960

ContactNumber

414-982-1960

Job Description

Are you someone who loves breaking down technical problems into solvable components? Do you have top-notch customer service and collaboration skills? Are you interested in joining a team comprised of a dynamic mix of technical support professionals who are paving the way to support the Internet of Things? If this sounds like you, we have an opportunity that may interest you. Manpower has the job you've been looking for. We have immediate openings for a Technical Support Analysts (Bilingual) in Albany, OR.



What's in it for you?



Pay rate: $17.00-$18.00

Must be flexible and available 6:00a-10:00p local time Sunday-Saturday, 7 days per week. Shifts are usually 4x10 - 4 days w/ 10 hour shift and 3 days off

3-month contract



What is the job?



This role requires Spanish language skills.



Our Technical Support Analysts are responsible for the following:



* Provide high-quality technical support to effectively diagnose and resolve support incidents reported by external customers.



* Troubleshoot, diagnose, and resolve complex issues across a wide array of internet connected devices such as smart car, mobile phones, tablets, wireless devices, Bluetooth speakers, thermostats, fitness trackers, televisions, home automation devices, PC support, etc.



* Provide excellent customer service and ownership of technical support issues.



* Work well in a high energy, dynamic, and collaborative environment.



* Provide appropriate responses and expectations in a timely and efficient manner.



* Work as the customer advocate, demonstrating expertise in support processes and functions, including escalations, complex issue resolution, and customer retention.



* This job description is not intended to be all inclusive. Technical Support Analysts may be required to perform other job-related duties as directed by a member of management to meet business needs and objectives.



What you bring to the job?



* Bilingual in English and Spanish



* 6 months experience with customer service, troubleshooting, analytical, and problem-solving.



* Strong experience and working knowledge in one or more of the following technical specialty areas:



* Smart Car/IoT: In-vehicle telemetry systems, fleet management, or device location tracking systems / notification systems.



* Mobile Support: iPhone/iPad/iOS, Android phones and tablets, Kindle / e-readers, Fire Tablets.



* Smart Home: devices such as home networking/Wi-Fi, assistants, smart lights, smart TV's, door locks, wearable technologies and other home-automation systems.



* High school diploma or GED (post-secondary education preferred).



* Must be able to type 30-40 WPM



Stop your job search and apply today. Do you need more information? Email jethro.reyes@manpower.com or call 414-269-3151 extension 1271. Also, check out the Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath