Customer Service Call Center Representative



Advert ID




Job Type




Salary Range

Up to USD12/hr

No. of Openings


Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960



Job Description

Position: Customer Service Representative

Pay rate is $12.00 per hour

Location: Addison, TX 75001

Shift: (Training) 8:30am to 5:30pm, Monday-Friday. Must be available for an 8 hour shift between the hours of 7am and 7:00pm, Monday-Friday.

Start Date: 12/3/18

The Customer Service Representative (CSR) position has direct impact on the customer's satisfaction and experience with our company, products, and services. Key responsibilities include verbally collecting pertinent information for the customer over the phone, determining insurance coverage, and providing the appropriate resolution based on Assurant company guidelines and values.

Successful CSRs are able to respond with empathy during difficult customer conversations, while simultaneously entering data on different screens.

-Answer incoming customer calls and provide appropriate level of service and issue resolution according to company guidelines while providing a superior customer experience.

- Receive and answer customer questions and resolve concerns relating to claims, warranties, and product servicing.

- Follow standard screens/scripts as appropriate.

- Maintain and update customer account records as needed.

- Appropriately escalate customer questions and issues when necessary according to guidelines.

- Gather information and examine forms, policies, and other records as provided by claimant and other agencies or resources to make appropriate determination of resolution.

- Balance workload based on business needs between paperwork and in-bound calls. Responsible for meeting deadlines and requirements.

-Maintain and update product knowledge on an on-going basis and attend workshops, seminars, and other training sessions as appropriate.

- Build and maintain effective working relationships and support teamwork in meeting company goals.

- Understand how the Customer Service Representative role fits into the larger organizational context and actively support others in the achievement of common goals.

- Maintain professionalism with all contacts, both internal and external and treat individuals with respect.

- Participate in special projects, assume new responsibilities, and adjust priorities as requested.