Claims Associate


Admin and Secretarial

Advert ID




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Salary Range


No. of Openings


Branch Information

Northbrook, IL - (USA) 2775 Sanders Road IL Northbrook , IL - 60062 Phone : 847-553-6985



Job Description

The Claims Associate role located in Northbrook, IL will provide support and assistance to ensure the company delivers on its promise to help restore the customer's lives after they've had a loss.

Interested in learning more about this role?

Bring your High School Diploma (or GED) and your 2+ years of customer service skills and passion to help others to a job that offers you:

* A SET SCHEDULE! (8:30 AM - 5:00 PM; Monday - Friday)

* Competitive Wages at $14.50/hr.

* Business Casual Work Environment, where suits are overrated!

Manpower doesn't stop there. We also offer:

* MyPath, a college tuition program that offers a free education up to a BS Degree

* Skill Certification Courses specific to Call Center, Accounting and Team Lead roles

* Recognition Programs-A time to celebrate YOU and your accomplishments

* Weekly Paychecks

* Health, Dental Benefits as well as stock options

You will be expected to:

* Put the customer at the center of what you do.

* Work in a collaborative team environment to handle large call volumes.

* Learn and apply knowledge of insurance contracts, claim procedures and customer service philosophies.

* Obtain information regarding the death of an insured via the telephone and create a new loss claim via the OTIS claim system.

* Document notes on the OTIS claim system by utilizing basic grammar and spelling.

* Respond to questions and/or concerns from Allstate agents and customers.

* Interpret and apply concepts based on claim policies and procedures.

* Maintain confidentiality of customer and agent information.

* Support pending follow-ups and death audit searches.

* Empathize, actively listen to and deal sensitively and professionally with customers and agents; communicate clearly, professionally and empathetically.

* Have good organizational skills and be able to multi-task.

* Possess intermediate skills using Microsoft Office (Word, Excel, and Outlook); type 45+ wpm.

* Use Atlas mainframe and Cyberlife system (prior knowledge is beneficial).

* Maintain acceptable attendance according to the company attendance policy.

When is the last time you loved what you did and enjoyed going to work each day? Let us be that happy place for you!

Stop your job search and apply today! We love referrals, so please share this job with friends and family.