Customer Service Role

Industry

Call Center and Customer Service

Advert ID

USA_444387

Location

North Miami

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD11.00/hr

No. of Openings

1

Branch Information

ManpowerGroup Solutions TBO - (USA) 100 Manpower Place WI Milwaukee , WI - 53212 Phone :

ContactNumber

Job Description

MOBILE SERVICES

Start: December 17

Must be able to work- 11:00am to 10:00pm plus weekends (40 hours)

90% Bilingual - Read and Write Spanish

Pay Rate: $11.00 an hour

Location 11222 Quail Roost Dr, Miami, FL 33157



Job Purpose

- Provides front line, direct contact with customers when filing claims over the phone.

- Informs customers of the organization's products a claimsnd/or services.



Primary Job Accountabilities/Responsibilities

- Files claims by collecting pertinent information from customers.

- Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.

- Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed.

- Processes and determines coverage by reviewing forms and other applicable records.

- Maintains professionalism and effectively interacts with all contacts, both internal and external.

- Maintains department quality standards and performs job duties as directed by supervisor



Basic Qualifications Required - Experience, Skills, and Knowledge

- High School diploma or GED equivalent

- Minimum of 6 months of customer service experience



Other Requirements:

- Excellent Customer Service skills

- Excellent verbal and written communication skills

- Basic problem-solving skills

- Experience with Microsoft based programs and computer products

- An acute attention to detail/accuracy and effective note taking/documenting skills

- Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs.



Preferred Experience, Skills, and Knowledge

- Experience in similar customer service function or call center experience.

- Focus on Customers - Demonstrates professionalism when dealing with customers.

- Apply Functional Knowledge - Demonstrates an understanding of complex technical or functional information, products, and services.

- Demonstrate Resilience - Adjusts actions in response to shifting priorities and rapid change.

- Learn Continuously - Applies learning from past experiences, and continuously seeks new information and asks questions.

- Demonstrates minimum typing speed of 35 words per minute.