Call Center Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

USA_444389

Location

South Miami

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD11/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960

ContactNumber

414-982-1960

Job Description

Position: Call Center Representative

Start Date: 12/17/18

Duration: Temp to hire

Pay Rate: $11 per hour

Shift: Must be able to work 8 hour shift between 11:00am to 10:00pm plus weekends (40 hours)



Job Purpose

- Provides front line, direct contact with customers when filing claims over the phone.

- Informs customers of the organization's products and/or services.



Primary Job Accountabilities/Responsibilities

- Files claims by collecting pertinent information from customers.

- Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.

- Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed.

- Processes and determines coverage by reviewing forms and other applicable records.

- Maintains professionalism and effectively interacts with all contacts, both internal and external.

- Maintains department quality standards and performs job duties as directed by supervisor