Collections Extended Credit Specialist


Financial Services

Advert ID




Job Type




Salary Range

Up to USD17.00/hr

No. of Openings


Branch Information

Waukegan IL Area - (USA) 5101 Washington Street Unit 23 IL Gurnee , IL - 60031 Phone : 847-689-2217



Job Description

Do you have a Bachelor's degree with 1-3 yrs exp in collections with extended credit? The company is located in Libertyville.

Position Summary: Primary responsibility is to coordinate and manage the Extended Credit front-end collections process within a regional business unit. Position will also be responsible for directing and coordinating EC collections within vacant Franchise routes; evaluating, recommending and implementing solutions to resolve delinquency issues; coordinating customer service needs with SOT field personnel; promoting and marketing Credit Sales programs to franchisees and customers, and minimizing losses. Responsibilities will include assisting the Account Managers within the regional business unit to achieve corporate/regional delinquency and loss goals.

Major Responsibilities:

Collection of EC accounts to achieve established Corporate/Regional goals

· Coordinate collection efforts with Franchisee

· Debtor direct collections

· Coordinate product return with FPT Managers/Franchisees

· Extensive phone contact collecting on active delinquent accounts

· Report and consult with management on major issues

· Achieve assigned delinquency/loss goals and metrics

· Answer field and customer questions

· Resolve credit/payment problems

· Develop strong business relationships with SOT sales management and the Franchise sales force

· Assist in promoting Credit Sales programs and promotions

· Educate field sales personnel on program features and benefits

· Assist with delinquency/loss reporting and tracking

· Waive fees and recommend exceptions to policies to resolve certain customer issues

Did you know that Manpower offers fully paid tuition to further your College education while employed with Manpower?

Apply today! Please call Barbara at 847-689-2217 X70444 if you have any questions.