Customer Service Representative

Industry

Health and Safety

Advert ID

USA_444504

Location

Austin

Job Type

Contract

Hours

Full-Time

Salary Range

USD14-15/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960

ContactNumber

414-982-1960

Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.



Responsibilities:



This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions.

Assists with problem resolution, as needed.

Responds to phone inquiries in a prompt, courteous and concise manner.

Documents all encounters in clear and concise online logs.

Transfers callers to other Call Center units as needed.

Meets individual performance standards.

Performs other duties as may be assigned by management. Attains and maintains strict required attendance and performance metrics.



Qualifications:



Previous experience in customer service, sales, or other related fields

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills