Bilingual Account Support Coordinator

Industry

Admin and Secretarial

Advert ID

CAN_444902

Location

Rexdale

Job Type

Contract

Hours

Full-Time

Salary Range

CAD19-21/hr

No. of Openings

1

Branch Information

Mississauga, ON - (CAN) 30 Topflight Drive Unit 10 ON Mississauga , ON - L5S 1Y1 Phone : 905-276-2000

ContactNumber

905-276-2000

Job Description

Our Etobicoke based records management client is looking for a Bilingual Account Support Coordinator!



What's in it for you?:

* $19 to $21 hourly + 4% vacation pay

* Minimum 3 month assignment

* Convenient Etobicoke location close to the airport



What is the job?:

* Resolve issues escalated by Client Service Coordinators

* Answer telephone calls, emails and other requests within Access and Client SLA's

* Process Destruction authorizations

* Process Account closure requests in accordance with SOPs

* Produce and deliver inventory and other client reports per SOP

* Educate clients on all available service offerings.

* Work with clients on general pricing and contract questions

* Manage contract renewals

* Assist Market Leaders with assigned functions of the monthly billing process, including customer-specific invoice reports and summaries, invoice adjustments.

* Works with Clients and Client Service Coordinators to resolve invoice disputes, credit card payment processing

* Assist account management by collecting client data, preparing customer reports, service agreements, account set ups.

* Communicate regularly with direct supervisor to notify him or her of any potential issues, including but not limited to those relating to your job, or those relating to the client.

* Produce credit adjustments for pricing errors, work order completion errors and sales/management concessions.

* Manage the client profile in SalesForce.com

* Manage the price increase process including client challenges and communication



What you bring:

* Superior verbal and written communication skills with the ability to quickly establish trust and reliability over the phone.

* Must possess problem solving and analytical skills with the ability to evaluate issues and conflicts and make timely decisions that benefit both the customer and the business

* Must possess basic computer and keyboard skills.

* Must possess excellent time management, organizational skills, and attention to detail

* Ability to work collaboratively in a team environment.

* Must have the ability to communicate with diplomacy and tact.

* Routinely lifting of 20-60 lbs, overhead reaching, and bending/ stretching



ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs