Customer Care Representative

Industry

Call Center and Customer Service

Advert ID

USA_445909

Location

Henderson

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD12.00/hr

No. of Openings

1

Branch Information

Oxford, NC - (USA) 112 Broad Street NC Oxford , NC - 27565 Phone : 919-693-6150

ContactNumber

919-693-6150

Job Description

Job Description:

As a Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts. Your responsibilities will include but are not limited to the following:



-Ability to navigate through multiple computer applications with speed and accuracy. Work with customers to resolve inquiries

-Provide troubleshooting assistance to customers

-Ability to accept and implement coaching and feedback to achieve individual and team performance goals

-Maintain a high level of world class customer service/professionalism to a wide range of customers

-Recommend products that best suit the customer.



Requirements:

-Ability to type at least 25/30 WPM

-Maintain a positive environment, working with co-workers and customers within a diverse culture

-Excellent telephone manner and listening skills, ability to relate to customers in a professional and courteous manner, work in a team environment, work under pressure, sit for long periods of time, excellent attention to detail and multitasking, self-motivation to work under his/her own initiative

-Must pass drug test and state, federal, and criminal background check

-Must have a High School Diploma/GED

-Must be at least 18 years of age or older