Customer Service - Insurance

Industry

Call Center and Customer Service

Advert ID

USA_445980

Location

Lincoln - Lancaster County

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD13.00/hr

No. of Openings

1

Branch Information

Lincoln, NE - (USA) 1631 Pine Lake Road Suite 6 NE Lincoln , NE - 68512 Phone : 402-501-8160

ContactNumber

402-501-8160

Job Description

Do you have previous customer service experience and are looking to take the next big step? Do you strive to exhibit quality and excellent service? Manpower has the position for you! We are currently hiring for a qualified Customer Service/Clerk position for our client in Lincoln, NE.



What is the Job?

* Investigate and process requests for customer support

* Provide exceptional customer service and answer customer inquiries while actively listening to customer issues and questions. Customer Service Representatives in this role will need to be able to show empathy and compassion for the caller's situation.

* Assist customers with claims, billing and policy changes

* Provide professional first call resolution to ensure customer satisfaction while tactfully assisting callers to find solutions to their issues

* Enter customer information into multiple software programs, must have a strong attention to detail to ensure accuracy

* Utilizes knowledge, training and experience to interpret procedures to make decisions independently

* Processes and completes scheduled work tasks with quality and manages work load based on priority and business need

* Maintain and report daily work requirements based on business needs



What can you bring to the table?

* Your high school diploma/GED

* Previous customer service experience, previous experience in the insurance industry is a plus

* Your ability to work independently or as part of a team

* Your knowledge and understanding of computer programs

* Your excellent attention to detail and communication skills, both verbal and written



*A background check and drug screen are conducted for this position*



Stop your job search and apply today! Do you need more information? Contact our recruiters at 402-484-5511. We love referrals so please share our job with friends and family. Also, check our Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath .