Fraud Officer - Call Centre Rep for Bank in Toronto

Industry

Banking

Advert ID

CAN_446361

Location

North York

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON - M2N 6K1 Phone : 877-876-7331

ContactNumber

877-876-7331

Job Description

Great opportunity for Everyone interested in entering the banking industry!



One of the biggest banks in Canada is looking for Call Center Representatives. This is 6 months assignment (with a possibility of extension).



Location: North York

Pay rate: Base rate 17.71$/hr and 18.46$/hr after 2PM

Shifts: between 7 am and midnight Mon-Sun, 37.5h/week / 365



Must haves:

- banking or financial experience

- call centre experience

- good communication skills

- passion for customer service

- positive attitude and competent phone demeanor

- must be available to work shifts from 7 am - midnight, including weekends and statutory holidays



JOB PURPOSE:

The position is established to support the end-to-end fraud and non-fraud dispute resolution process. This position handles the client's initial call, and client's callback for updates to ongoing dispute cases and to process credit card applications. The Call Center Representative is responsible for gathering detailed information from the client during the initial call, involving the client in the determination of the solution, submitting the dispute if possible and ensuring next steps resulting from the call are completed within Wrap time.



Call Center Representative will support bank's credit card operations in a highly trained, empowered work environment by providing prompt, accurate, and detailed information to both internal and external clients through verbal/written communication.



Interested? Do not hesitate to apply!



Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.



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