Customer Product/Project Support Specialist

Industry

Call Center and Customer Service

Advert ID

USA_446511

Location

St. Paul

Job Type

Contract

Hours

Full-Time

Salary Range

USD20.00-24.99/hr

No. of Openings

1

Branch Information

Minneapolis, MN - Metro - (USA) 222 S 9th St Suite 290 MN Minneapolis , MN - 55402 Phone : 612-375-9200

ContactNumber

612-375-9200

Job Description

1st shift: 7am-10am start time, M-F



Summary:



The primary focus of the Product Support position is to support users by providing technical product support to enhance their overall product and service experience; through strong product and application knowledge assist users with technical queries enabling them to successfully configure, manage and complete their project.



Essential Responsibilities:



Respond to user inquires through various communication channels including phone, email, chat, etc. regarding how to use the product and tool features to accomplish their specific tasks or milestones.

May assist users in the setup and configuration of tools and features within company's technology products.

Using product knowledge, this role will provide support to our users who are experiencing simple or more complex issues with our products; troubleshoot and directly answer user questions to resolve the issues they are experiencing. Route issues that the Product Support Specialist is unable to resolve to the appropriate person or team for timely user resolution.

Provide educational tutorials and support on the platform's capabilities and functionality to users; Build positive relationships while being proactive in anticipating client needs

Develop knowledge of industry and clients' use cases, in order to more fully understand background of support questions

Capture client product support requests through internal workflow tools to ensure excellent user experience and support business metrics and reporting



Knowledge, Skills and Abilities:



High school diploma required.

Strong technical aptitude and learning agility

3-5 years previous experience in a client service or operational support environment

Demonstrated knowledge of functional area

Superior communication skills, especially in explaining technical terms in a way that non-technical individuals can understand

High degree of independent problem solving and troubleshooting skills

Ability to work well in a team collaboration environment

Excellent organizational skills and attention to detail