Urgent Hiring: Quality Coordinator

Industry

Call Center and Customer Service

Advert ID

USA_447008

Location

Rapid City

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD13.00/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960

ContactNumber

414-982-1960

Job Description

Manpower has immediate opening for Quality Coordinator in Rapid City, SD.



What's in it for you?



o $13.00 per hour



o 8:00 am - 5:00 pm



o 3 month - contract



What is the job?



o Providing front line, direct contact with Customer Service Representatives.



o This is principally done through monitoring telephone calls, reviewing functional processing and coaching and giving feedback.



o Generally uses computerized system for tracking, information gathering, and reporting results.



o Recognizes training needs and reports to higher level for action.



o Responds to inquiries in a timely manner.



o Most of these activities follow standard procedures and policies.



o Monitors, evaluates and scores a percentage of Customer Service Representative work using standard measurements.



o Documents scores by completing monitoring sheets or QA checklists with necessary information to give informed feedback.



o Provides verbal and on-line feedback.



o Assists in developing and implementing recommended changes to quality guidelines.



What you bring to the job?



*1-3 years customer service experience



* High School Diploma or GED

* Ability to pass the background check and drug test



Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact our recruiters at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath