Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

USA_447884

Location

Woodbury

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD20.00/hr

No. of Openings

1

Branch Information

ManpowerGroup Solutions TBO - (USA) 100 Manpower Place WI Milwaukee , WI - 53212 Phone :

ContactNumber

Job Description

Customer Service Rep III



Tentative Start date: January 7th, 2019



Address: 500 BIELENBERG DR WOODBURY Minnesota 55125



Pay Rate: $20



Schedule: Monday- Friday (8hour days/40 hour week) **there can be requests for longer work days, and weekend working



Duration: 1 year assignment



Job Summary:



The person hired for the position of Customer Service Representative will be highly-engaged and handle varied customer transactions; including inbound calls, customer order entry and servicing customer accounts; communicate with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas; and other duties as assigned.







Acts as the primary liaison with customers while communicating clearly and professionally via telephone and/or written correspondence

Educates and informs the customer of various processes and directs customers to appropriate resources

Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues

Resolves non-routine and difficult customer complaints and ensures response to product and service inquiries - Has knowledge and understanding of the current processing systems and can provide service to internal and external customers

Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions



Basic Qualifications:



* Able to learn quickly



* computer systems/processes (5-7 systems, multiple websites, multiple databases)



* Ability to multi task, stay organized, handle multiple workloads and meet deadline



* Change management



* Able to handle and learn change



* Critical thinker



* Able to analyze data/information



* Basic computer and excel skills



* Must be reliable (showing up on time, staying for full shift, planned absences)



Preferred Qualifications:



* SAP experience



* SalesForce experience



* Direct related job experience







Basic Qualifications:



* Able to learn quickly



* computer systems/processes (5-7 systems, multiple websites, multiple databases)



* Ability to multi task, stay organized, handle multiple workloads and meet deadline



* Change management



* Able to handle and learn change



* Critical thinker



* Able to analyze data/information



* Basic computer and excel skills



* Must be reliable (showing up on time, staying for full shift, planned absences)



Preferred Qualifications:



* SAP experience



* SalesForce experience



* Direct related job experience