Service Coordinator

Industry

Admin and Secretarial

Advert ID

USA_447924

Location

Fort Worth

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD18.18/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960

ContactNumber

414-982-1960

Job Description

We are looking for a Service Coordinator to join our client's team!



Responsibilities:

*Scheduling general service calls, ordering material, preparing and invoicing service calls.

*Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections.

*Scheduling sprinkler service repairs.

*Validate and complete Billing/Invoicing for a high volume of service repair requests daily.

*Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.

*Reassign work as needed, making judgments based on current workloads & priorities.

*Regular contact of customer to communicate status changes. ·

*Professionally field customer complaints and attempt to resolve, involving supervisor when necessary. ·

*Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.

*Act as National Account Coordinator and champion for high priority accounts.

*Additional Duties as assigned.



Qualifications:

*3 years experience in customer service repair /dispatching.

*Proficient with computers, Windows applications (Oracle experience a plus).

*The qualified candidate will be an integral part in the continued success and growth of the Service Department.

*This position requires a high energy level with a focus toward customers and a strong desire to succeed. Excellent organizational skills, attention to detail and excellent communication skills are required.