Customer Care Specialist

Industry

Call Center and Customer Service

Advert ID

USA_447929

Location

Austin

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Manpower Global Enterprise - (USA) 100 Manpower Place WI Milwaukee , WI - 53212 Phone : -

ContactNumber

-

Job Description

Must be available for any shift from 7 am to 7 pm.



We are unable to accommodate schedule change requests during the first 90 days.



This role provides unbiased assistance to Long Term Care providers with problem resolution, as needed.



Responds to phone inquiries in a prompt, courteous and concise manner.



Documents all encounters in clear and concise online logs.



Transfers callers to other Call Center units as needed.



Meets individual performance standards.



Performs other duties as may be assigned by management.



Attains and maintains strict required attendance and performance metrics.



Additional Job Details: Requires experience with Microsoft Office, Excel. Must type 30 wpm. Must be effective at multi-tasking. Prior Medicaid or Long Term Care experience preferred. Prior Call Center experience required.





Hours: 8:00am to 5:00pm Location: AUSTIN TX 78727