FMLA Customer Service Representative


Admin and Secretarial

Advert ID




Job Type




Salary Range

Up to USD22.22/hr

No. of Openings


Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960



Job Description

We are looking for an FMLA Customer Service Representative to join our client's team!


*Execute processes and advise client personnel, according to client policies, in managing service provided in any of the following areas:

*Federal Family & Medical Leave Act (FMLA) & various state acts

*Medical and Workers' Compensation Leaves of Absence

*Military Leaves of Absence

*Other client policies

*Americans with Disabilities Act (ADAAA) accommodations

*Analyze claims to ensure compliance in client policies/practices.

This includes:

*Initial claim set-up, along with paperwork required to support leave

*Review of medical documentation

*Ongoing case review

*Responsible for incoming / outgoing calls from client personnel on a regular basis, including responsibility of answering calls from an automated phone system (IVR).

*Maintain confidential files to meet client requirements.

*Maintain up-to-date knowledge of client policies, statutory requirements and special handling procedures.

*Prioritize activities to meet client deadlines and quality standards.

*Provide input into process improvement opportunities and assist in defining standards for new processes.

*Support and sustain a positive work environment that fosters team performance through own work and behavior.

Basic Qualifications:

*Minimum 2 years' leave of absence or customer service experience combined

*Previous payroll experience, with or without association to leave of absence

*B.A. Preferred

*Working knowledge of email, Internet Explorer, Microsoft Office Suite of Products, and other client systems

*Strong customer service skills

*Ability to handle multiple, detailed tasks

*Ability to assist in the identification, assessment and resolution of complex issues / problems

*Ability & willingness to train other team members

*Strong organization skills, attention to detail and follow through to resolve any outstanding issues

*Strong time management skills

*Strong written and verbal communication skills; appropriately communicates with all levels of customers from assistants to Sr. Executives

*Maturity in dealing with sensitive