URGENT HIRING! Customer Care Specialist

Industry

Call Center and Customer Service

Advert ID

USA_448319

Location

Springfield

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD13/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960

ContactNumber

414-982-1960

Job Description

We are seeking an Customer Care Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.



What's in it for you?



Opportunity to work with "One of the Fortune 500 Company".

A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.

1st Shift. plus overtime, If needed

$13.00/ Hour



Responsibilities:

Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer

Handle inbound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.

Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will be involved in root cause analysis of more complex inquiries and will work in a multi-client or multi-functional environment.

This role requires listening to our customer's concerns and showing empathy while resolving their issue.

You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.

A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.



Qualifications:

Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.

Must be able to show empathy, have solid communication skills, sound analytical skills because they are speaking with homeowners and contractors. Someone personable, reliable, someone that can accept feedback and implement the corrective action immediately. Someone who easily adapts to change.

HS Diploma/ GED

1 year work experience required

Excellent verbal, written, and listening skills

Ability to adapt well to change



Stop your job search and apply today. Do you need more information? Are you interested? Send your updated resume at camille.roque@manpower.com or call 414-269-8731 extension 1837. Also, check out the Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath