Thorold - Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

CAN_448323

Location

Thorold

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD16/hr

No. of Openings

1

Branch Information

Stoney Creek, ON - (CAN) 435 McNeilly Road Suite 106 ON Stoney Creek , ON - L8E 5E3 Phone : 905-527-1534

ContactNumber

905-527-1534

Job Description

Our client is looking for great Customer Service Representatives specializing in Social Media, at their Thorold location. This role will support the business' customer base through chat, email and phone support. We are looking for flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer.



This role will begin in mid January and be a full time, 1 year contract with the potential for hire. This is an exciting opportunity for an experience customer service representative that has a strong knowledge of social media.



What's in it for you?

- Full time hours

- 12 Month Contract, with potential for hire

- Hours between 8 am and 11:30 pm (must be flexible to work between these hours)

- $16.00 an hour



What you will be doing:

- Support and expand social media self-serve advertising customer base

- Provide product and basic tool support to improve customer experience

- Receive and log all customer problems, requests and issues and ensure proper documentation

- Perform customer requests and identify problems

- Follow-up on incidents with customers to ensure customer satisfaction



What you bring to the role:

- High school Diploma or GED

- Minimum of 1 year customer service experience

- Excellent communication skills

- Ability to work all shifts as required

- Experience using social media



What can you expect?

- Free onsite parking

- Spacious work stations with updated technology platforms and equipment

- Supportive environment to assist with individual success

- Complimentary coffee, tea and hot chocolate bar

- A sense of community! We pride ourselves on our inclusive, open, and engaging work environment



If this sounds like something you would like to be considered for, please call apply today! You can also email application to kaleigh.walters@manpower.com



ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.