Outbound Banking Customer Service Representatives

Industry

Call Center and Customer Service

Advert ID

CAN_450447

Location

Scarborough

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD19.06/hr

No. of Openings

1

Branch Information

Pickering, ON - (CAN) 1315 Pickering Pkwy Suite 100 ON Pickering , ON - L1V 7G5 Phone : 905-831-7683

ContactNumber

905-831-7683

Job Description

Our client a leader in the banking industry is currently recruiting for 50+ Outbound CSR's for various shifts within Scarborough.



What Your Role Will Be:

You are responsible for managing and developing mutually beneficial banking relationships with customers

Meeting specific sales goals and contributing to the Customer Contact Centre's growth

Provide quality service via the telephone to the Banks customer base

Contribute to the growth of a profitable business through the placement of outbound calls, cross-selling and retention activities

Act as an expert source of knowledge for customers on a variety of business needs.



What You Will Be Doing

Develop and maintain banking relationships with customers and foster overall customer satisfaction through the effective use of the Customer Experience Model

Assist in and contribute to the development and growth of profitable business across the protection, credit, investment and day-to-day banking product and services lines

Maintain strict adherence to Bank Guidelines for Business Conduct and security procedures



Skills You Already Have and What You Will Learn

Strong customer focus

Strong written and verbal communication skills

Strong telephone etiquette

Working knowledge of PC user programs

Keyboarding skills of 30 w.p.m

High School diploma



Interested? Call Wanda at 905-831-7683 ext 3001 or email wanda.joseph@manpower.com



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Manpower Group recognizes importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services. At Manpower group, we are committed to providing accommodations, and will work with you to meet your needs.