Bilingual Customer Service Coordinator


Call Center and Customer Service

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Branch Information

Markham, ON - (CAN) 7500-7560 Woobine Ave Unit F ON Markham , ON - L3R 1AB Phone : 905-695-1271



Job Description

Bilingual Customer Service Coordinator - Permanent job opportunity with a highly reputable fast growing National company. Excellent compensation package offered, competitive base salary (in the 40's) + 3 weeks vacation to start, 100% benefits coverage (medical/dental) upon hire, company sponsored pension plan, educational reimbursement. Company is expanding - huge growth potential!

The Bilingual Customer Service Representative is responsible for handling inbound service-related calls in the operation centre. This job is required to take ownership of all calls through an entire life cycle, ensuring that complete customer satisfaction is achieved.

Key highlights of the position include:

- Handling inbound calls from our clients in a fast-paced environment. These calls range in nature from routine property management requests to emergency requests that may involve escalation to senior levels of management.

- Probing and documenting details of client needs and capturing such in a Work Order.

- Properly assessing and assigning priority to work orders to ensure that contractual turnaround times are met.

- Dispatching and communicating work order details to appropriate service provider(s).

- Providing high level of service, care and quality to each and every call.

MUST be completely fluent in FRENCH AND ENGLISH and have previous customer service / call centre experience. Additonal Spanish preferred.

Shifts available between 6am-11pm Mon-Fri, occassional 1 day on weekend

Must be flexible to train on day shift for up to 6 months

Straight overnight positions available as well from 8pm-8am, 3 days on 4 days off (must be flexible for various hours initially for training)